FREE SHIPPING ON ORDERS OVER $150 (AUS. WIDE)

SHIPPING & RETURNS POLICY

Postage and Delivery Costs

  • FREE standard delivery within Australia on orders over $150 AUD
  • FREE pick up on LOCAL orders only (Venus Bay, Victoria)
  • Standard delivery within Australia: Flat rate of $9.90 AUD
  • Express delivery within Australia: $12.90 AUD
  • International Shipping: Flat rate of $20.00 AUD

Postage and Delivery Details

  • Betty Lane delivers exclusively via registered mail with Australia Post.
  • Please allow 1-2 days for postage and handling. Once your order has been processed you will be supplied with a tracking number. Please keep your tracking number safe and use this for your own future reference.
  • If you would like to know where your order is after it has left Betty Lane head office, please contact Australia Post with your tracking details for further assistance.
  • Please allow 3-7 business days for standard domestic delivery and allow up to 10 business days for International delivery.
  • Express post cannot be guaranteed as next day delivery due to our location in rural Victoria. Please check the Australia Post website for specific delivery times available to your postcode.
  • We will do all we can to ensure your delivery reaches you in a timely manner. Betty Lane cannot be held liable for any postage delays, lost or damaged goods that might occur by our postage carriers or any person(s) that handles your goods once they leave Betty Lane head office.
  • It is out of Betty Lane’s reasonable control when deliveries are held up due to public holidays, busy postal periods (i.e. Christmas) or when we are supplied with incorrect postal addresses.
  • If any items in your order are out of stock at the time your order is packed then we will notify you via email and refund you for those out of stock item(s) before proceeding with your order.
  • International orders may incur customs and import charges depending on the value of your order and the country your order is addressed to. These fees are not included in your international delivery cost, but are the responsibly of the person receiving the goods. Betty Lane is not able to estimate or apply these fees or charges. Please check with your country’s postal and customs agency/service if you require more information.

Changed your mind?

That’s ok, we understand sometimes choosing the right size and style online can be tricky!

To be eligible for a return/exchange please ensure you have contacted Betty Lane via our 'easy returns' form within 14 days from the date on your original sales invoice.

If you choose the wrong size or are not entirely happy, we will exchange your item for the correct size (subject to size availability).

If a quick exchange cannot be made due to stock availability a store credit will be issued. Store credits will be valid for 6 months from the date we receive your return.

Please note:

- Refunds are reserved for manufacturing faults only.

- We do not accept returns, or exchanges on sale / clearance items (unless there is a manufacturing fault). 

- All postage for returns and exchanges (excluding refunds) is at the buyer’s expense.                           

Here’s what you do:

  • Email betty_lane@outlook.com to let us know we can expect mail.
  • Please post your return (as quickly as possible) using a reputable postage service and keep your tracking number handy. All items are your responsibility until they reach our head office.
  • Please include your proof of purchase and ensure all the original tags and labels are attached to your item.
  • All items must be unworn and in clean saleable condition or your return may not be accepted.
  • Please wait patiently, we will contact you once your return has been received and confirmed it meets the conditions above.
  • RETURNS: PO BOX 218, VENUS BAY, VIC 3956, AUSTRALIA

Received something faulty?

Oh no - firstly, let us say sorry!

A replacement item will be offered to try and fill your original order, if stock or size availability prohibits this from happening then a full refund of the purchase price including postage will be issued.

Please note, Betty Lane only offers refunds on manufacturing faulty items.

It is the customers responsibility to check over their purchase and notify Betty Lane of any garment faults within 14 days of their purchase date.

If a fault is found after this period your refund claim may not be accepted.

Please ensure you check your garment care label and wash all Betty Lane garments with love and care according to the label. We cannot accept returns on mistreated items.

We do not accept refunds, returns or exchanges for items purchased during a sale, in the clearance section or on gift vouchers. 

Here’s what you do:

  • Email betty_lane@outlook.com immediately if you find a fault or have concerns with your order.
  • Please post your return (as quickly as possible) using a reputable postage service and keep your tracking number handy. All items are your responsibility until they reach our head office.
  • Please include your proof of purchase with your return.
  • Please wait patiently, we will contact you once your return has been received and confirmed it meets the refund conditions above.
  • RETURNS: PO BOX 218, VENUS BAY, VIC 3956, AUSTRALIA